How much does engraving cost?
- Custom engraving is a flat $50 per bottle.
What can I engrave?
- Many of our popular bottles can be personalized. You may engrave up to 2 lines, with a maximum of 16 characters per line. Engraving will be placed in the optimal location on the bottle at the retailer's discretion. We cannot engrave emojis, accents, or non-Roman characters. Please proofread carefully—engraving text cannot be changed after the order is placed.
How long does an engraved order take?
- Custom engraving orders take up to 10 business days to process before shipping. You will receive a confirmation email with tracking information once the carrier scans the shipping label.
Can I change the shipping address after ordering?
- You may change the shipping address any time before the order ships. Once shipped, the address cannot be changed. If the new address is in a different state, product availability may be affected; Customer Support will verify whether the order can be shipped to the new address.
Can I change my engraving message after ordering?
- No. Engraving messages cannot be edited after an order is placed. Personalized bottle orders cannot be cancelled. Check your order confirmation email to verify your message. Maestro Dobel is not responsible for spelling or typographical errors entered by the customer; engravers reproduce the text exactly as provided.
Can I cancel my order?
- No. Personalized bottle orders cannot be cancelled.
What if there's an issue with my engraving order?
- If your order has been fulfilled and there is damaged or missing items, please email Customer Support at support+MaestroDobel@accelpay.io with a photo of the full shipment and the packing slip so we can address the issue with the vendor.